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As a professional customized tourism enterprise with 25 years of accumulation, our core advantages are reflected in three dimensions: "customization depth, resource barriers, and service accumulation" Customized depth: We do not create a "patchwork of scenic spots", but design an "exclusive memory based" itinerary based on your lifestyle, interests and preferences (such as photography, cultural research, parent-child interaction, etc.) (such as planning an exclusive experience of "Qinghai Salt Lake Starry Sky Observation+Expert Explanation" for astronomy enthusiasts); Resource Barrier: With 25 years of accumulation of over 500 exclusive resources worldwide (such as private tastings at the Ruyi Dali Centennial Winery and meetings with African tribal chiefs), we can achieve a deep experience in places that others cannot go to; Service accumulation: Establish a "360 ° emergency support system" to ensure your travel experience from visa pre-approval to dynamic adjustments during the trip (such as temporarily adding local festival experiences), to after-sales "travel memory packages" (photo retouching, itinerary story manuals).
Support convenient payment through multiple channels and currencies: International payments: Visa, MasterCard, American Express and other credit cards; Third party platforms: PayPal, Alipay (international version), WeChat Pay (international version); Bank transfer: It is necessary to confirm the arrival time in advance (usually 7 working days in advance) to ensure the validity of the reservation. The payment process adopts a "tiered payment" approach (such as paying a 30% deposit when booking, 50% after confirming the itinerary, and the final payment 7 days before departure), which is subject to the "Service Terms".
Transparency of expenses, strictly distinguishing between "already included items" and "additional items": Already included: usually includes customized itinerary airfare, hotels, exclusive transportation, tickets to designated attractions, and customized services (such as private guidance and experiential activities); Additional items: taxes and fees (airport tax, hotel tax), personal expenses (dining, shopping, tips), out of trip attraction/experience fees, visa fees, travel insurance (optional/mandatory), rescheduling/refund fees due to personal reasons, etc. A detailed fee list will be provided during the booking process to ensure there are no hidden expenses.
Flexible adjustment of payment policy based on product type: Regular customized tour: Pay a 20% -50% deposit to lock in resources, and pay the final payment 15 days before departure; High end customized/scarce resource products: If it involves charter flights or exclusive venue rentals, payment may need to be made in stages (at the time of booking, itinerary confirmation, before departure); Special products: Some hotels/airlines require full prepayment, which will be clearly informed at the time of booking.
To comply with airline policies and age restrictions: Most airlines only allow children aged 5-12 to apply for "unaccompanied services", and they need to submit the application to the airline in advance and pay the service fee; Some small airlines may not provide this service due to capacity and safety configuration limitations. It is recommended to confirm the airline details with our travel consultant in advance to avoid travel risks.
Must meet both destination entry requirements and airline ticketing policies: Most countries/regions (such as Southeast Asia and the Schengen Area in Europe) require "round-trip airfare" for entry, otherwise entry may be denied; If you hold a long-term visa (work visa, study visa, etc.), you can enter the country with a one-way ticket, but you need to provide proof to the airline and customs; Airlines may have additional reviews for one-way tickets, and it is recommended to confirm destination visa requirements in advance.
Rescheduling: Ticket rescheduling depends on the type of cabin (reschedulable/non reschedulable), usually resulting in a "rescheduling fee+fare difference", and must be operated within the time limit specified by the airline; Changing the destination: It is equivalent to "ticket refund and rebooking", which requires paying a refund fee and rebooking, resulting in higher costs. Specific policies are subject to airline and product terms, and it is recommended to communicate in advance to minimize losses.
We strongly recommend purchasing travel insurance as we offer insurance plans that are tailored to the itinerary Cooperative insurance covers guarantees such as medical rescue, itinerary cancellation/delay, lost luggage, emergency evacuation, etc; For special itineraries such as adventure tours and cross-border tours, customized "high-risk sports protection" and "multi country joint travel comprehensive insurance" can be provided. You can also purchase through third-party platforms on your own, and we will assist you in confirming whether the coverage is suitable for your itinerary.
Implement a tiered cancellation rule (specific to the "Cancellation Terms"): Cancellations made more than 30 days before departure: free or with only a small handling fee; Cancellation 15-30 days before departure: a penalty of 20% -30% of the total fee will be charged as a breach of contract; Cancellation 7-15 days before departure: A penalty of 50% -70% of the total fee will be charged as a breach of contract; Cancellations made within 7 days prior to departure may incur full charges. It is recommended to confirm the cancellation policy when making a reservation, or choose the "flexible cancellation" product to reduce risk.
By accumulating airline miles: You can accumulate flight miles by taking flights with partner airlines during your travels; When the mileage reaches the airline's redemption standard, it can be exchanged for free tickets (or upgrades, hotel benefits, etc.); Mileage can also be accumulated through credit card consumption, membership activities, and other means. The mileage rules (validity period, redemption ratio) of different airlines vary. Our travel consultants will assist you in understanding the policies of our partner airlines and maximizing the value of your benefits.